Help

Shipping & returns

How we get your order to you, and what to do if something isn’t right.

DRAFT, NOT READY TO PUBLISH. Everything marked TO CONFIRM is a placeholder. Duncan must fill in the real policy (and delete this box) before this page goes live.

Shipping

  • Where we ship: TO CONFIRM: New Zealand only, or international as well?
  • Processing time before dispatch: TO CONFIRM
  • Delivery time estimates: TO CONFIRM
  • Shipping rates (flat rate, by weight or order value, any free-shipping threshold): TO CONFIRM
  • Courier and tracking: TO CONFIRM
  • Rural and PO Box addresses: TO CONFIRM
  • Customs, duties and taxes for international orders (if shipping overseas): TO CONFIRM

Returns and exchanges

  • Return window: TO CONFIRM
  • Condition items must be returned in: TO CONFIRM
  • Who pays return postage: TO CONFIRM
  • How to start a return (email hello@whiskers.co.nz): TO CONFIRM
  • Refund method and timing: TO CONFIRM
  • Items that can’t be returned: TO CONFIRM

Damaged, faulty or wrong items

  • What to do and who to contact: TO CONFIRM
  • Statement about consumer rights under New Zealand law: TO CONFIRM, check wording with a lawyer or Consumer NZ guidance

Good to know: our caves and toys are handmade, so sizes and details vary slightly and colours may differ a little from the photos.

Questions? Email hello@whiskers.co.nz TO CONFIRM or visit our contact page.